FAQs - gravitystore

FAQs

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If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping

Please contact us at 0323-4760476 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

We offer free delivery on above 3000Rs order Nationwide for all the products.

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email or call.
After your order is verified, you can expect to receive your order within the following time frame:

Within 4 to 5 working days for orders

We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our customer service once the item is “Shipped” to schedule according to your preference.

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

Gravity does not provide you with a self-service delivery location to pick up your orders.

Yes, you will! An order confirmation with order summary will be sent to you via Email right after you have placed your order with a successful transaction.

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